FAQ

Questions about pur~lisse products

 
1. Is pūr~lisse suitable for very sensitive skin?

Yes, all pūr~lisse products have been formulated with your sensitivities in mind, while also remaining an excellent choice for anyone (even those less sensitive) who wants to respect their skin with pure, safe ingredients. We use natural extracts at effective levels and avoid potentially harsh ingredients such as parabens, petrochemicals, propylene glycol, synthetic color/fragrance, phthalates, and animal by-products. If you do suffer from a particular ingredient allergy, please carefully read through the ingredient list on each product. Our products are all tested against allergies and FDA-approved.

2. Are pūr~lisse products safe for moms-to-be?

Yes, pūr~lisse products are safe and effective for pregnant women. We understand that during your most beautiful time, you might feel not so beautiful. Women go through drastic hormonal changes while pregnant that can lead to skin problems—increased oiliness, sensitivity, dryness, and dreaded stretch marks. During pregnancy, certain skincare ingredients such as retinoid, parabens, synthetic colors and fragrances, and benzoyl peroxide should be completely avoided. Still others, such as alpha and beta hydroxyl acids and lactic acids, can cause adverse reactions and are not also ideal for use during this time. Fortunately, pūr~lisse's entire product collection is free of these harmful ingredients, making it completely safe to use while pregnant. Discovering the pure and natural ingredients in the entire pūr~lisse collection will help relieve many common skin issues from which pregnant women suffer, making you feel pūr~ly beautiful again.

3. Can pūr-lisse be used on children?

Yes, some pūr~lisse products can be used on children. As a general rule we recommend using as small amounts as possible on young children. pūr~lisse products are free from harmful ingredients such as paraben preservative, petrochemicals, phthalates, synthetic fragrance, synthetic colors, animal ingredients or other potential irritants. If your child has any particular allergies or skin conditions, please first consult your GP or pharmacist.

Share these pūr~lisse products with your children: pūr~moist hydra balance moisturizer, pūr~delicate gentle soymilk cleanser, pūr~lip comfort daily lip nourisher

4. Are pūr~lisse products tested on animals?

No. Why would we? Our products are for people! Therefore, we do not conduct any testing of ingredients or products on animals. In addition, our products do not contain any animal ingredients.

5. Does pūr~lisse have sample sizes I can purchase to try out?

We offer free deluxe samples with all orders over $50.  Signing up for our email list will give you a discount code on first time purchases.

6. Is pūr~lisse packaging recyclable?

Yes, our bottles and cartons are almost entirely recyclable. Our carton papers are from managed forests, and we use 100% Wind Energy when we print them.

7. Is pūr~lisse organic?

No. pūr~lisse skincare products are not organic. The only 100% organic products we offer is our pūr~lisse organic blue lotus~white tea.

pūr~lisse's approach is to make Natural & Very Effective skin care products. By “Natural & Very Effective” we mean: using skin-safe, time-tested, effective, modern tech-based ingredients that are free from harmful ingredients that can cause skin irritation. We use nature’s great gifts to protect and preserve your skin health. We use the highest quality White Tea extracts from very high altitude mountaintops, so it naturally contains high percentage of anti-oxidant and healing properties. We also use sea algae extracts from the ocean, various kinds of fruits, vegetables and flowers extracts as key ingredients.

As part of our aim to produce natural & very effective products, we believe that sourcing organic essential oils and plant oils wherever possible is worthwhile. We are in the process of developing new products in the very near future.

8. Can I have an allergic reaction when I use pūr~lisse products?

Allergic reactions to pūr~lisse products are not very often. Indeed, if you think you have suffered an allergic reaction, please stop using the product. It is possible that you are allergic some essential oils or other natural ingredients within our formulas. If you suspect you might have a sensitivity, we strongly recommend testing a small amount of product on the inside of your elbow. If you experience any redness or tingling you should stop using the product, return for a refund or exchange. For the return/exchange, please check our return policy.

9. Are pūr~lisse products suitable for Vegans?

Yes, we do not use animal-by ingredients in our products. In addition, our products are cruelty free; in other words, they are not tested on animals.

10. Does pūr~lisse have any plans to develop new items?

Yes, we are planning to launch 3 new items that we will add to our current collection. Stay tuned. We will let you all know of the exciting news as it unfolds.

 

questions about your purchase / shipping & returns

 

US orders shipping

We offer USPS shipping to the United States. FEDEX shipping is offered for the United States and international locations. Please allow 1 business day (not including Saturdays and Sundays) for order processing.

Delivery Options

Cost

Estimated Delivery Time

Standard- USPS Priority
(Incl. Alaska/Hawaii)

$5.95

4-5 business days

Express - FEDEX 2nd Day Air
(Incl. Alaska/Hawaii)

$16.95

 

 

 

 

Canada - FEDEX Ground

$29.95

7-10 business days

International - FEDEX Priority
(All other countries)

$29.95

4-10 business days

Varies depends on countries

*Please note that all customs and import duties (including processing/brokerage fees) are the responsibility of the customer.

 

11. How can I return or exchange pūr~lisse products purchase from purlisse.com?

We want you to order with confidence, so we guarantee your satisfaction. After receiving your order, if you are not completely satisfied, simply return the product within 14 days of receipt for a full refund or exchange. Please ship the product via insured parcel post and include a note on the reason for return (to help us improve our quality and service) to below address. Please note that shipping charges related to your return are not refundable.

pūr~lisse beauty, LLC
Attn: Return Dept.
318 Graves Avenue
Oxnard CA 93030

*Note: We do not accept the return or exchange if you purchased from one of our vendors or retailers. Only for customers purchased from purlisse.com.

12. Does pūr~lisse ship internationally?

Yes, we ship outside of the United States. Please note that all customs and import duties including processing/brokerage fees are the responsibility of the international customer.

13. Where can I find pūr~lisse products in the store?

Currently we sell limit sales to online in order to pass on the most savings to our customers.